code of conduct

what you can expect from us

We send out email reminders, which are complimentary, we do not text reminders
We send you a consultation form by email and aftercare before your appointment when you are a new client
We endeavour to be on time & always contact you should someone before you run over
We respect confidentiality
We have high hygiene standards, we do not double-dip
We are aware that you may sometimes be calling from a public place ie the office
We are aware of religious beliefs
We respect all clients’ lifestyles
We respect your privacy, NB we do not have an open waiting room
We will advise, by Mailchimp, of price increases, changes to opening hours, or any other important changes/announcements.
We will remove every hair possible although sometimes hairs can be too short
We aim to give 100% customer service at all times
We always report any inappropriate behaviour including phone calls and texts of any kind, no we don’t do happy endings & it is just so juvenile to ask
We keep records of all nuisance calls
We keep records of all missed appointments and any fees owed
We will let you know in good time, if we need to move your appointment
We will not entertain haggling over prices or cancellation fees, please respect any small business

what we expect from you

To read the Terms & Conditions before you book any treatment with us
To read your welcome email thoroughly to avoid any errors ie time, date, treatment
To take responsibility, note your appointment, check your spam
To be on time, allow for travel, road closures, football traffic, child care, employment issues
To not book an appointment on the same day as being on call, at a conference, or on a training day
To sign the consultation form at your appointment (new clients) covering medication, pregnancy and more
To not bring children with you when you attend an appointment
To not bring food or drink onto our premises
To consult your GP if you are in any doubt about being treated ie first 12 weeks of pregnancy, recent operations or current medication
To be freshly showered before any treatment or at least the same day
To respect the client before you and read any signage in our hallways or on our doors if they are closed
To advise us of any changes to your health and well-being such as medication
To advise us in 24 hours, if your booked appointment changes to something that takes less time
To advise us of any upcoming operations that may affect your treatment with us
To advise us of any recent medical procedures
To give us at least 24 hrs notice for cancellations to avoid any charges
To pay us the full price of any treatment missed
To behave in an appropriate manner and respect all Sugarflick staff
To not film (as on our FAQ page) without permission first as we are not a “show”
To give us all your information ie email address & telephone number, so that we can complete our service for you
To read our cancellation policy as we are very strict with no-shows and time wasters. Our cancellation policy can be read here.

frequently asked:

Do you only do intimate sugaring?

We only offer what is on our treatment menu. For facial hair removal, we now sell our own product, 17 years body sugaring experience has been poured into this kit.

If I am going on holiday can I be sugared a few days before?

Yes, but we do advise at least 2 sessions before a sunny break. Always be sure to follow our before and aftercare advice, which is sent to you by email, before your appointment.

I often get ingrowing hairs will this be a better solution?

Good Lord yes! you will not believe how many clients mention this after sugaring.

We cannot guarantee that you will never get any ingrowing hairs, however many of our clients find that sugaring causes less ingrowing hair or none at all. You can read a lot more here

How does Sugaring work?

Unlike shaving and hair removal creams, sugaring (similar to some waxing) removes the hair from the root.

sugar sticks more to the hair than the skin, therefore less uncomfortable when removed
excellent for sensitive skin
causes less irritation
more accurate at removing hair than many other methods due to its consistency so
there is less hair breakage
our methods mean it lasts longer than other ways to remove unwanted hair
we are extremely skilled at all body sugaring methods

If hair snaps off at the root this can cause irritation such as ingrowing hairs, pimples, and annoying red spots because the hair will have a sharp end and then as it breaks through the surface of the skin, to continue its life as a hair, it can then cause you irritation.

You will most likely find yourself scratching and aggravating your skin, making it red and most possibly infecting the area with bacteria – so why put yourself through all that?

I’ve been allergic to wax so why would this be any different?

Our product is natural, vegan and made with British sugar, we now make all our own pastes.

made from sugar, water, and lemon
no additives
doesn’t go on really hot
water-soluble so the product can easily be wiped away
does not raise your skin’s temperature, this can also cause a reaction.
When heat opens your pores, any additives in any product applied can then seep into your skin causing a reaction. Unless you are allergic to one of our ingredients you will be fine and it is extremely unlikely that you will get a reaction.