code of conduct

what you can expect from us

  • We endeavour to be on time
  • We respect confidentiality
  • We have high hygiene standards, we do not double dip
  • We are aware that you may sometimes be calling from a public place ie the office
  • We are aware of religious beliefs
  • We respect all clients’ lifestyles
  • We respect your privacy so if our door is closed please read the sign, as we do not always have an open waiting room
  • We will advise, sometimes by mail outs, of price increases, changes to opening hours, or change of practitioners
  • We will not remind you of your appointment by text but we do send out an email reminder which is complimentary
  • We will remove every hair possible although sometimes hairs can be too short, especially if you have been a fan of the razor
  • We will send you our aftercare information by email, please check your junk folder
  • We aim to give 100% customer service at all times
  • We will always report any inappropriate behaviour including phone calls and texts
  • We keep records of all missed appointments and any fees owed
  • We will let you know by email if we need to move your appointment
  • We will not entertain haggling over prices or cancellation fees

what we expect from you

  • To read your welcome email thoroughly to avoid any errors in time, date, treatment or further charges
  • To take responsibility and make a note/save info of your next appointment
  • To be on time and to allow for travel, road closures, football traffic, child care, employment issues
  • We ask that you complete a consultation form covering medication, pregnancy and more
  • Not to bring children with you when you attend an appointment
  • Not to bring food or drink onto our premises
  • We ask that you consult your GP if you are in any doubt of being treated ie first 12 weeks of pregnancy, recent operations or current medication
  • To be freshly showered before any treatment or at least the same day
  • To respect the client in before you and read any signage in our hallways or on our doors if they are closed
  • To advise us of any changes to your health and well being such as medication
  • To advise us in 24 hours, if your booked appointment changes to something that takes less time
  • To advise us of any upcoming operations that may affect your treatment with us
  • To advise us of any recent medical procedures
  • To give us at least 24 hrs notice for cancellations to avoid any charges
  • To not book with us on a day where it is likely you could be called back to work, stuck in a meeting or you maybe on call
  • To pay us the full price of any treatment missed (half price of booked treatment if off peak, full price if peak)
  • To behave in an appropriate manner and respect all Sugarflick staff
  • To not film (as on our FAQ page) without permission first as we are not a “show”
  • To give us all information including your email address so that we can complete our service for you
  • To read our cancellation policy as we are very strict with no shows and time wasters. Our cancellation policy can be read here.