code of conduct

what you can expect from us

We endeavour to be on time
We respect confidentiality
We have high hygiene standards, we do not double dip
We are aware that you may sometimes be calling from a public place ie the office
We are aware of religious beliefs
We respect all clients’ lifestyles
We respect your privacy so if our door is closed please read the sign, as we do not always have an open waiting room
We will advise, sometimes by mail outs, of price increases, changes to opening hours, or change of practitioners
We will not remind you of your appointment by text but we do send out an email reminder which is complimentary
We will remove every hair possible although sometimes hairs can be too short, especially if you have been a fan of the razor
We will send you our aftercare information by email, please check your junk folder
We aim to give 100% customer service at all times
We will always report any inappropriate behaviour including phone calls and texts
We keep records of all missed appointments and any fees owed
We will let you know by email if we need to move your appointment
We will not entertain haggling over prices or cancellation fees

what we expect from you

To read your welcome email thoroughly to avoid any errors in time, date, treatment or further charges
To take responsibility and make a note/save info of your next appointment
To be on time and to allow for travel, road closures, football traffic, child care, employment issues
We ask that you complete a consultation form covering medication, pregnancy and more
Not to bring children with you when you attend an appointment
Not to bring food or drink onto our premises
We ask that you consult your GP if you are in any doubt of being treated ie first 12 weeks of pregnancy, recent operations or current medication
To be freshly showered before any treatment or at least the same day
To respect the client in before you and read any signage in our hallways or on our doors if they are closed
To advise us of any changes to your health and well being such as medication
To advise us in 24 hours, if your booked appointment changes to something that takes less time
To advise us of any upcoming operations that may affect your treatment with us
To advise us of any recent medical procedures
To give us at least 24 hrs notice for cancellations to avoid any charges
To not book with us on a day where it is likely you could be called back to work, stuck in a meeting or you maybe on call
To pay us the full price of any treatment missed (half price of booked treatment if off peak, full price if peak)
To behave in an appropriate manner and respect all Sugarflick staff
To not film (as on our FAQ page) without permission first as we are not a “show”
To give us all information including your email address so that we can complete our service for you
To read our cancellation policy as we are very strict with no shows and time wasters. Our cancellation policy can be read here.

frequently asked:

If I am going on holiday can I be sugared a few days before?

Yes as long as you follow our before and aftercare advice, which is sent to you by email before your appointment.

Do you only do intimate sugaring?

Please note that if it is not on the menu then we are not offering it.
We no longer offer full male body hair removal.

We no longer offer just female leg treatments, these are only available as part of a bikini package.

We have a tattoo removal therapist starting this Spring on the top floor

We have Indre the amazing sports massage therapist on Wed and Sat only, please contact her direct

Do you give any discounts?

Yes, when you have been with us a while you will receive a really good discount. We also offer student discount on just 5 treatments on Wednesdays and Thursdays only – from 10am to 4pm. Please read all of the info below.

Student Discount – Wednesday and Thursday only

10% Student Discount for ladies and gents, on 5 of our treatments but only if booked between 10am and 4pm on Wednesdays or Thursdays. If you book out of the times we will charge you the extra at the time of the appointment.

Please enter “student” in the coupon box at the end of the payment process to receive 10% off one of the following.

Male
The Swiss Pack
The Back Pack

Female
The Solo
The Strip
The Zip

Do you provide any other services?

At Sugarflick we just sugar, that is all we do, however, upstairs you will find the lovely Indre on Wednesdays & Saturdays, a highly qualified sports massage therapist – contact her direct

I often get ingrowing hairs will this be a better solution?

We cannot guarantee that you will never get ingrowing hairs however many of our clients find that sugaring causes less ingrowing hair or none at all.

We work very hard to get all the hairs out, we are very thorough, even the teeny weeny ones! With our professional products and experience, we can work with you and your hairs to achieve an excellent result.

Hair breakage is a very common cause of ingrowing hairs as is tight clothing, sports and hot baths too soon after a treatment. If your hair is too short on the day of the treatment we may not be able to remove them all successfully. Hair removal, be it waxing or sugaring is better with time, the more you keep to one method and regularly, the better.

NB we provide full details of after-care before your treatment by email.

Ladies especially please take note, we are not miracle workers. If you have been shaving then get sugared or even waxed, only the hairs above the surface will come out and then only if they are long enough. Although we can get the shortest of hairs your hair has a 3 stage growth and in a few days, if a regular shaver, more hairs will pop through, so please do have at least 2 treatments before a holiday for the best results. After many treatments the hairs will eventually come through at the same time but it takes time.