code of conduct

what you can expect from us

We have made some changes to our covid precautions
We endeavour to be on time
We respect confidentiality
We have high hygiene standards, we do not double-dip
We are aware that you may sometimes be calling from a public place ie the office
We are aware of religious beliefs
We respect all clients’ lifestyles
We respect your privacy so our door is closed and currently we do not have an open waiting room
We will advise, sometimes by mail outs, of price increases, changes to opening hours, or changes with practitioners
We send out an email reminders by email, which are complimentary, we do not text reminders
We will remove every hair possible although sometimes hairs can be too short, especially if you have been a fan of the razor
We will send you our aftercare information & a consultation form, by email, please check your junk folder
We aim to give 100% customer service at all times
We always report any inappropriate behaviour including phone calls and texts of any kind, no we don’t do happy endings
We keep records of all nuisance calls
We keep records of all missed appointments and any fees owed
We will let you know by email if we need to move your appointment
We will not entertain haggling over prices or cancellation fees

what we expect from you

To read our covid precautions on this website
To read your welcome email thoroughly to avoid any errors in time, date, treatment or further charges
To read your confirmation email thoroughly to avoid any errors in time, date, treatment
To take responsibility and make a note/save info of your next appointment
To be on time and to allow for travel, road closures, football traffic, child care, employment issues
To not book an appointment on the same day as being on call, at a conference, or on a training day
To sign the consultation form at your appointment (new clients) covering medication, pregnancy and more
To not bring children with you when you attend an appointment
To not bring food or drink onto our premises
To consult your GP if you are in any doubt of being treated ie first 12 weeks of pregnancy, recent operations or current medication
To be freshly showered before any treatment or at least the same day
To respect the client in before you and read any signage in our hallways or on our doors if they are closed
To advise us of any changes to your health and well being such as medication
To advise us in 24 hours, if your booked appointment changes to something that takes less time
To advise us of any upcoming operations that may affect your treatment with us
To advise us of any recent medical procedures
To give us at least 24 hrs notice for cancellations to avoid any charges
To pay us the full price of any treatment missed
To behave in an appropriate manner and respect all Sugarflick staff
To not film (as on our FAQ page) without permission first as we are not a “show”
To give us all information ie email address & telephone number, so that we can complete our service for you
To read our cancellation policy as we are very strict with no-shows and time wasters. Our cancellation policy can be read here.