code of conduct
what you can expect from us
- We send out email reminders, which are complimentary, we do not text reminders
- We send you a consultation form by email and aftercare before your appointment when you are a new client
- We endeavour to be on time & always contact you should someone before you run over
- We respect confidentiality
- We have high hygiene standards, we do not double-dip
- We are aware that you may sometimes be calling from a public place ie the office
- We are aware of religious beliefs
- We respect all clients’ lifestyles
- We respect your privacy, NB we do not have an open waiting room
- We will advise, by Mailchimp, of price increases, changes to opening hours, or any other important changes/announcements.
- We will remove every hair possible although sometimes hairs can be too short
- We aim to give 100% customer service at all times
- We always report any inappropriate behaviour including phone calls and texts of any kind, no we don’t do happy endings & it is just so juvenile to ask
- We keep records of all nuisance calls
- We keep records of all missed appointments and any fees owed
- We will let you know in good time, if we need to move your appointment
- We will not entertain haggling over prices or cancellation fees, please respect any small business
what we expect from you
- To read the Terms & Conditions before you book any treatment with us
- To read your welcome email thoroughly to avoid any errors ie time, date, treatment
- To take responsibility, note your appointment, check your spam
- To be on time, allow for travel, road closures, football traffic, child care, employment issues
- To not book an appointment on the same day as being on call, at a conference, or on a training day
- To sign the consultation form at your appointment (new clients) covering medication, pregnancy and more
- To not bring children with you when you attend an appointment
- To not bring food or drink onto our premises
- To consult your GP if you are in any doubt about being treated ie first 12 weeks of pregnancy, recent operations or current medication
- To be freshly showered before any treatment or at least the same day
- To respect the client before you and read any signage in our hallways or on our doors if they are closed
- To advise us of any changes to your health and well-being such as medication
- To advise us in 24 hours, if your booked appointment changes to something that takes less time
- To advise us of any upcoming operations that may affect your treatment with us
- To advise us of any recent medical procedures
- To give us at least 24 hrs notice for cancellations to avoid any charges
- To pay us the full price of any treatment missed
- To behave in an appropriate manner and respect all Sugarflick staff
- To not film (as on our FAQ page) without permission first as we are not a “show”
- To give us all your information ie email address & telephone number, so that we can complete our service for you
- To read our cancellation policy as we are very strict with no-shows and time wasters. Our cancellation policy can be read here.
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